Task: 1.2.2 - Validate Client's Expectations

Validate what the client expects of the engagement and what he wants to achieve with the engagement. Expectations regard the various aspects of the engagement like: Time, List of deliverables (indicative), Effort, List of persons/stakeholders which will be involved and/or consulted and expectations that have been set by others.

Relationships

Roles	Primary: Business Transformation Consultant (BA)	Additional: Business Analyst (BA)	Assisting:
Inputs	Mandatory: Client's Business Vision And Objectives	Optional: None	External: None
Outputs	Assignment Letter

Main Description

In an earlier client contact with sales or account management, it is possible that expectations have been raised. Address these expectations and what will be done with them. The used terminology can be either the client's as well as Capgemini's as long as both parties have a common understanding of what the client's expectations are.